UNG FU
Support
Need help with UNG FU? Start with the quick checks below or contact us directly.
Contact support
Email hello@ungfu.app.
Please include whether you are playing in a browser or the iOS/Android app, your device and OS version, the UNG FU version if you have one, what you expected to happen, and the steps that reproduce the problem. A screenshot or short screen recording can also help.
Browser game
- Use a current version of Safari, Chrome, Firefox, or Edge with JavaScript enabled.
- If the forest never finishes loading, check your connection and try a refresh. Large 3D assets need to download once.
- Scores, coins, and settings are saved in this browser. They do not sync across devices or browsers.
Game Center and Google Play Games
- On iPhone, open Settings, choose Game Center, and confirm you are signed in.
- On Android, confirm you are signed in to Google Play Games.
- Check that the device has an internet connection.
- Complete a run before checking the high-score leaderboard. Only finished-run scores are submitted, not the local best or coin wallet.
- If a score is pending, UNG FU retries after Game Center or Play Games reconnects.
Audio and motion
Open Options from the title screen or in-game HUD to adjust music and sound effects. UNG FU also follows the system Reduce Motion setting. Some essential 3D movement remains animated.
If the game stops responding
Close and reopen UNG FU, then restart the device if the issue continues. Before reinstalling the app or clearing this site’s data, be aware that doing so also removes locally stored settings, coins, scores, and tutorial progress.